A few simple answers
Clothing and apparel items should be received within 10-14 business days. International delivery time varies by country. For other specialty and promotional items, please allow between 2-5 weeks delivery time as high demand may increase the processing and shipment time.
Our primary warehouse is located Overseas, but most specialty items are located in America.
For logistical reasons items can be sent in separate packages. Do not be alarmed if your order is shipped separately. If you have any other questions, please contact us anytime at firstname.lastname@example.org
Yes! Shop Duello is proud to have global delivery services.
If an item is no longer listed it is likely it has been discontinued however if you really liked something and you can’t find it anymore. Details, please contact us at email@example.com.
Unfortunately, we cannot cancel finalized orders as items are processed to ship immediately. Please contact our customer service team at firstname.lastname@example.org if you have any further questions.
Yes. Choose your flag and you will see your country’s currency. You will, however, checkout in US dollars at the most current exchange rate. Please note that you will be paying in your own currency at the most current exchange rate between USD.
Possible reasons: Orders shipped separately for logistical reasons. Ordered from different warehouses: If you ordered from 2 different warehouses the order will have multiple shipments. If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service via our Contact Us page., including your order number and a copy of the parcel declaration and we will work to resolve your issue promptly.
Please contact our customer service via email@example.com or our Contact Us page to help if we can solve the problem together first. Please contact us before returning the item, as your local post may charge you the delivery fee.
If your item was damaged during shipping, you are eligible for a full refund or we will issue a new product of your choice at our expense. When requesting your refund, please be ready to provide Customer Service with the order number, your name and proof of damage.
If you have any questions please contact us at firstname.lastname@example.org
All inquiries are responded to within 24 hours on business days.
Our address is:
11923 NE Sumner ST
Portland, Oregon, 97220